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FAQ
Frequently asked questions
General
We currently deliver throughout the United Kingdom.
Orders are usually processed within 1–3 working days. Once dispatched, delivery typically takes 7–15 working days.
Yes! Standard UK delivery is completely free, with no minimum spend required.
Once your order has been dispatched, you’ll receive a confirmation email with tracking information where available. Please allow a little time for tracking updates to appear.
We process orders as quickly as possible, so please contact us straight away if you need to make a change or cancel your order. We’ll always do our best to help, but once an order has been processed or dispatched, changes may no longer be possible.
You can request a return within 14 days of receiving your order. Items must be unused, in their original condition and, where applicable, in their original packaging. Please contact us before returning an item so we can provide the correct return instructions.
Please contact us as soon as possible with your order number and clear photos of the damaged item. We’ll review the issue and arrange an appropriate solution for you.
Sometimes. If you order more than one item, they may occasionally be dispatched separately and arrive at different times. Don’t worry — there’s no additional delivery charge.
Simply visit our Contact Us page and send us a message. We aim to reply within 1–2 working days.
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