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Privacy Policy

At Nuzzio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, contact us or purchase from us.

1. Who We Are

Nuzzio is an online pet accessories retailer serving customers in the United Kingdom.

For questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: nuzziopets@gmail.com

Our full business and registered contact details will be made available before online sales commence.

2. Information We Collect

Depending on how you use our website, we may collect information including:

  • your name;

  • email address;

  • telephone number;

  • billing and delivery address;

  • order and purchase information;

  • payment-related information;

  • communications you send to us;

  • IP address, browser and device information;

  • information about how you use and interact with our website; and

  • marketing and advertising preferences.

Payment information may be processed directly by our payment service providers. Nuzzio does not necessarily receive or store your full payment card details.

3. How We Use Your Information

We may use your personal information to:

  • process and fulfil your orders;

  • arrange delivery and provide order updates;

  • manage payments, refunds and returns;

  • respond to questions and customer service requests;

  • operate, maintain and improve our website;

  • prevent fraud and protect the security of our website;

  • comply with legal and regulatory obligations;

  • understand how visitors use our website; and

  • provide marketing or personalised advertising where permitted by law and, where required, with your consent.

4. Our Lawful Bases for Processing

Depending on the circumstances, we process personal information because:

  • it is necessary to perform a contract with you, such as processing and delivering your order;

  • we need to comply with a legal obligation;

  • it is necessary for our legitimate business interests, provided those interests do not override your rights; or

  • you have given us consent, where consent is required.

Where we rely on consent, you may withdraw it at any time.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website performance and measure the effectiveness of our marketing.

We may also use analytics and advertising technologies provided by third parties, including platforms such as Meta and TikTok, to understand how customers interact with our website and advertising campaigns.

Where required by law, non-essential cookies and similar tracking technologies will only be used after you have provided your consent.

You can manage your cookie preferences through the cookie controls available on our website.

6. Marketing

If you choose to receive marketing communications from Nuzzio, we may use your contact details to send you information about products, offers and news.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in our communications or by contacting us.

We will not require you to receive marketing communications as a condition of purchasing from us.

7. How We Share Your Information

We may share personal information where necessary with trusted service providers that help us operate our business, including:

  • website and e-commerce providers;

  • payment processors;

  • delivery and fulfilment providers;

  • technology and hosting providers;

  • analytics and advertising providers; and

  • professional advisers or authorities where required by law.

We only share information where reasonably necessary for these purposes.

We do not sell your personal information.

8. International Data Transfers

As Nuzzio operates internationally, your personal information may be processed or stored outside the United Kingdom.

Where required, we take appropriate steps to ensure your personal information remains protected in accordance with applicable data protection laws.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support and meeting legal, accounting and regulatory requirements.

Retention periods may vary depending on the type of information and our legal obligations.

When personal information is no longer required, we take reasonable steps to delete or securely dispose of it.

10. Your Privacy Rights

Depending on applicable data protection law, you may have rights regarding your personal information, including the right to:

  • request access to the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • request deletion of your personal information in certain circumstances;

  • request restriction of certain processing;

  • object to certain uses of your personal information;

  • request portability of your information where applicable; and

  • withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at nuzziopets@gmail.com.

You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO) where applicable.

11. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online service or method of electronic storage can guarantee absolute security.

12. Children's Privacy

Our website and products are intended for purchase by adults. We do not knowingly collect personal information directly from children for the purpose of selling our products.

13. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties.

Those organisations may process personal information according to their own privacy policies. We encourage you to review their privacy information where appropriate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be available on this page, together with the date it was last updated.

15. Contact Us

If you have any questions about this Privacy Policy or how Nuzzio handles your personal information, please contact:

Nuzzio
Email: nuzziopets@gmail.com

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