Shipping & Returns

We want your Nuzzio order to reach you as smoothly as possible. Here’s everything you need to know about delivery, tracking and returns.

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Shipping

We currently deliver throughout the United Kingdom.

Standard UK delivery is FREE.

Orders are usually processed within 1–3 working days. Once dispatched, delivery typically takes 7–15 working days, depending on the product and destination.

As some of our products may be dispatched separately, items from the same order may occasionally arrive in more than one parcel and at different times. Don’t worry — there’s no additional delivery charge.

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Order Tracking

Once your order has been dispatched, you’ll receive a confirmation email with tracking information where available.

Please allow a little time for tracking updates to appear after dispatch.

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Delays

While we always aim to get your order to you within the estimated timeframe, occasional delays can happen due to courier services, customs or other circumstances outside our control.

If your order appears to be significantly delayed, please get in touch and we’ll be happy to help.

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Returns

Changed your mind? No problem.

You can request a return within 14 days of receiving your order.

Items must be unused, in their original condition and, where applicable, in their original packaging.

To request a return, please contact us before sending anything back. We’ll provide you with the appropriate return instructions.

Unless the item is faulty, damaged or incorrect, return postage costs are the responsibility of the customer.

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Damaged or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible and include your order number and clear photos of the item.

We’ll review the issue and arrange an appropriate solution.

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Refunds

Once your return has been received and approved, your refund will be issued to your original payment method.

Please allow a few working days for the refund to appear, depending on your bank or payment provider.

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Need Help?

If you have any questions about your order, delivery or return, our team is happy to help.

Simply visit our Contact Us page and send us a message.